Customer Service Representative

Super Star Car Wash is a company dedicated to providing exceptional car wash services while treating customers like VIPs. They are seeking a Customer Service Representative responsible for assisting customers primarily through email and managing service requests. This role is pivotal in ensuring customer satisfaction and requires a self-driven individual with strong problem-solving skills.

Responsibilities:

• Manages online service requests
• Engages in email conversations with customers
• Determines/understands customers' needs with strong objection/response handling
• Manages customer queries/complaints
• Explains the services available
• Processes customer refunds, orders and payments
• Maintains customer database: updates data and makes necessary changes
• Research and resolve customer disputes
• Matches invoices to customer vouchers/purchase orders/invoices
• Encourages customers to purchase additional products
• Maintains safe and clean working environment by complying with procedures, rules, and regulations
• Contributes to team effort by accomplishing related results as needed
• Partners with members of other departments to provide support
• Other duties as assigned

Requirements:

• Required previous customer service experience
• High School Diploma or GED
• Customer Focus
• Communication Proficiency
• Teamwork Orientation
• High Level of Integrity
• High Energy Level
• Dependability
• Productivity
• Customer Service
• General Math Skills
• Professionalism
• Attention to Detail
• Preferred call center or customer support ticket system experience