Key skills
HIPAA ComplianceHealthcare Benefits KnowledgeHigh Speed Internet AccessCompassion
About this role
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. As a Healthcare Customer Service Representative, you will assist customers with healthcare inquiries and help them navigate their health plans while ensuring a positive customer experience.
Responsibilities:
- Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
- Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
Requirements:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)