Full-time Amazon Customer Service Associate (site) (work from home)

Amazon is committed to being Earth’s most customer-centric company, and their Customer Service team plays a crucial role in achieving that goal. As a Customer Service Associate, you will be the first point of contact for customers, addressing their inquiries through phone, chat, and email while providing exceptional support.

Responsibilities:

• Prevent issues, solve queries, and delight customers
• Answer customer requests through phone, chat, and/or email, including order and product questions, payment matters, and website guidance
• Use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers

Requirements:

• Minimum age: 18 years old
• Have the right to work in United States without restrictions
• Strong communication skills in English (both written and oral fluency)
• Proficient computer skills
• The availability to work varying shifts from Monday to Sunday within the operating hours of [insert site hours]
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
• Support a full-time working schedule of 40 hours up to 60 hours based on business needs that may change during the course of your seasonal assignment
• Ability to work On-Site at 500 Kinetic Dr., Huntington, WV 25701
• Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring)
• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment