Millennium HealthRemote
Customer Service Coordinator
United States of America
Full Time
6 hours ago
$16 - $18 USD
No H1B
Key skills
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookSalesforce.comLaboratory Information SystemCustomer Relationship Management (CRM) softwareHIPAA complianceCybersecurity controlsSalesforceCRMLeadershipCommunication
About this role
Millennium Health LLC is an accredited specialty laboratory focused on medication monitoring and drug testing services. The Customer Service Coordinator is responsible for supporting the Customer Service department with administrative tasks, ensuring efficient workflows, and maintaining compliance with relevant policies.
Responsibilities:
- Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows
- Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records
- Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries
- Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers
- Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
- Facilitate the company’s monthly Order Entry Verification process per the given Standard Operating Procedure
- Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards
- Other duties and special projects as assigned or required by Customer Service Leadership
- Maintain regular and reliable attendance
- Ability to ensure HIPAA, Confidentiality, and Compliance policies, procedures, and standards are always adhered to
- Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to
Requirements:
- High School Diploma, minimum requirement
- 1+ years general administrative/clerical experience
- Basic knowledge in MS Office (Word, Excel, PowerPoint, Outlook)
- Excellent communication skills (verbal and written)
- Strong organizational skills and attention to detail
- Team player with a can-do attitude
- Ability to work under tight schedules
- Ability to multitask and take direction well
- Self-starter and ability to be flexible
- Knowledge of Salesforce.com