Business Operations - Business Analyst IV

Meta Platforms, Inc. is a large-scale Finance organization transitioning toward an AI-native operating model, and they are seeking a Business Analyst IV to support their Credit GPO during a maternity leave period. The role involves managing the end-to-end Credit process globally while ensuring risk is minimized and supporting in-flight AI/automation initiatives.

Responsibilities:

• Own the end-to-end Credit process globally: onboarding, credit applications, credit limit increases, account maintenance, and dispute resolution
• Ensure credit processes support revenue growth while maintaining risk controls across AMER, EMEA, and APAC
• Support (not lead) in-flight AI workforce/automation initiatives in Credit & Collections, working with Engineering, Product, and Revenue AI teams
• Maintain and refine AI agent skills/domain procedures within a governed, skills-based architecture
• Monitor AI agent performance and ensure compliance controls (SOX dual-review, AML screening, contact validation) stay embedded in automated workflows
• Operate within established credit risk frameworks - credit scoring models, credit limit methodologies, portfolio risk monitoring
• Partner with Global Risk team on enterprise risk appetite alignment
• Serve as primary POC for Credit process queries during the cover period
• Manage day-to-day relationships with BPO partners executing credit/collections activities across global delivery locations

Requirements:

• 6+ years in financial credit, credit risk management, collections, or revenue operations
• Solid understanding of end-to-end credit management: assessment, limit setting, portfolio management, collections, dispute resolution
• Familiarity with AI/automation/intelligent workflow solutions in a finance or operations context
• Strong knowledge of financial controls, SOX compliance, audit requirements, risk management frameworks
• Proven cross-functional experience with Engineering, Product, Operations, and Finance teams
• Experience managing or partnering with BPO/outsourced operations
• Strong analytical skills, data-driven decision making
• Bachelor's degree in Finance, Accounting, Business, Economics, or related field
• Experience in advertising, technology, or high-growth environments with complex, high-volume credit operations
• Exposure to AI agent/agentic workflow solutions in credit decisioning, risk scoring, or collections
• Experience with credit scoring models, financial risk analytics, or predictive modeling
• Knowledge of global billing, invoicing, and AR processes across multiple regions/currencies
• Experience with process mining, RPA, or intelligent automation platforms
• Certifications in credit management (CICM, FCI) or risk management (FRM, PRM)
• Prior experience in interim/cover/contingent roles
• Experience in a Shared Services/Global Business Services model