Business Systems Analyst

Global Technical Talent is an Inc. 5000 Company that specializes in staffing and IT solutions. They are seeking a Business Systems Analyst to support the Source-to-Pay Transformation program by bridging business needs and technology solutions, while also managing IT services for a large enterprise user population.

Responsibilities:

• Partner with business stakeholders to gather, document, and validate requirements for S2P processes including sourcing, procurement, and accounts payable
• Develop user stories, process flows, use cases, and acceptance criteria to guide product and development teams
• Analyze current-state processes and identify gaps, pain points, and opportunities for improvement
• Support sprint planning, backlog refinement, and agile ceremonies as the voice of the business
• Facilitate workshops and working sessions with cross-functional stakeholders to align on requirements and priorities
• Collaborate with the Product Manager, business stakeholders, and technical teams to ensure solutions meet business needs
• Support required change management activities, including communications, training, and stakeholder readiness, to ensure successful adoption of new solutions/processes
• Conduct user acceptance testing (UAT) and validate that delivered solutions align with defined requirements
• Maintain clear and up-to-date documentation in tools such as Jira and Confluence
• Identify risks, issues, and dependencies and escalate as appropriate
• Other duties as assigned
• Develop and recommend solutions based on business analysis
• Gather business requirements and translate them into technical requirements to support the distribution of IT equipment ensuring that the correct equipment with the correct configuration specifications gets to the right person in accordance with IT policies, procedures, and standards
• Manage O365 application request to approval process
• Project data gathering as assigned
• Develop and document business case/scope/plan, business/functional requirements in IT tracking systems; identify IT adoption opportunities for new software services
• Question proposed technical solutions logic as well as facilitate discussions between the various groups
• Provide cost analysis of invoice submission to identify cost saving opportunities; identify and validate business objectives, and generate solutions that align with the greater strategy and IT standards
• Document and assign requests/tasks to the appropriate support teams including any gathered requirements and analysis to support the fulfillment of requested software and hardware
• Participate in technical projects assisting support teams
• Assist in device refresh (Lifecycle) efforts
• Perform asset data maintenance, generate, and analyze reports; generate asset tracking reports and forecasts as needed for planning and budgeting; assist with licensing and compliance activities and reporting
• Support the growth, development, and health of the data; ensure that quantities in the IT asset management inventory database are accurate; generate asset tracking reports as needed by team leaders

Requirements:

• A minimum of 2 to 3 years of experience in IT Asset Management related support roles
• A demonstrated ability to participate in technical projects, handling day-to-day task management, prioritization, support, and providing effective communications with team members, including status reporting
• Advanced knowledge of Microsoft 365, Excel, and Power BI
• Critical thinking and problem-solving skills
• Interpersonal skills and the ability to communicate with management, peers, and customers via reports, email, and verbal updates
• Strong understanding of S2P processes and systems (e.g., SAP Ariba, Coupa, or similar)
• Hands-on experience working within Scrum teams, including active participation in all Scrum ceremonies
• Demonstrated ability to write well-defined user stories, epics, and acceptance criteria in an agile/Scrum environment
• Familiarity with Scrum roles, artifacts, and events; ability to work effectively alongside a Scrum Master and Product Owner
• Excellent communication and stakeholder management skills
• Proficiency in Jira, Confluence, and process mapping tools
• Ability to translate complex business needs into clear, actionable requirements
• Bachelor's degree in Business, Supply Chain, Information Systems, or related field
• Experience in Jira, Azure DevOps, Microsoft Project Planner
• CBAP, PMI-PBA, Six Sigma, or Agile certifications a plus