Customer Success Manager — Amazon FBA Coaching Program (Remote, US-based)

Passion Product LLC is a company running the Passion Product Accelerator, a coaching program designed to help entrepreneurs launch and scale physical products on Amazon. They are seeking a Customer Success Manager to oversee the student experience from onboarding to launch, ensuring students stay engaged and addressing any concerns they may have.

Responsibilities:

• Run onboarding and check-in calls with new and active students
• Keep students on track, and re-engage the ones who drift off
• Handle the hard conversations - frustration, doubt, refund requests - with composure
• Triage student questions (product research, Helium 10, listings) and route to coaches when needed
• Manage light post-close admin: payment plans, subscription changes, financing applications
• Present relevant program upgrades and add-on services where they genuinely fit the student

Requirements:

• US-based, native-level English and a natural, easy conversational style
• Some sales background (modern setting - not a car lot)
• Comfortable asking for the sale and comfortable with the tech that supports it
• Tech adaptability
• E-commerce or Amazon FBA experience is a strong plus
• Genuinely wants to be in conversations with people all day