Customer Success Manager (Public Sector)

ZeroFox is seeking a Customer Success Manager (Public Sector) to build and strengthen strategic post-sales relationships with U.S. Federal, State, Local, and Education (SLED) customers. The role involves driving adoption of the ZeroFox platform, providing ongoing training, and ensuring successful outcomes in complex security-focused environments.

Responsibilities:

• Develop and maintain trusted advisor relationships with Federal, State, Local, and Education customers, ensuring long-term customer success and retention
• Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
• Build effective curated customer experiences with the ZeroFox platform and larger operating environment
• Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
• Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
• Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
• Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations
• Deliver web-based training to user groups to support organizational adoption
• Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
• Serve as a frontline technical resource for 'best practice' and informal customer questions
• Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
• Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
• Maintain current functional and technical knowledge of ZeroFox service options
• Help to document best practices in developing and using ZeroFox solutions
• Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth

Requirements:

• 3+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role, preferably supporting public sector customers
• Experience managing SaaS platform configuration, implementation, and ongoing success for multiple government or enterprise customers simultaneously
• Proven experience supporting Federal, State, Local, or Education (SLED) customers, or experience working with government agencies, system integrators, or public sector organizations
• Demonstrated success managing post-sales customer engagements, driving adoption, retention, and long-term customer satisfaction
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and operational challenges
• Excellent verbal, written, presentation, and interpersonal communication skills with the ability to engage technical users, program managers, and executive stakeholders
• Customer-first mindset with a collaborative approach and the ability to build trusted advisor relationships across internal and external teams
• Proven ability to think strategically while executing tactically in a fast-paced, mission-driven environment
• Understanding of the public sector cybersecurity landscape, including government security priorities, procurement processes, and customer operating environments
• Ability to explain complex technical concepts and demonstrate the value of ZeroFox solutions to both technical and non-technical audiences
• Willingness to travel as needed to support customer engagements, onsite meetings, training, and industry events