Senior Network Support Engineer

Job Title: Sr. Network Support Engineer
Location: Remote

Job desscription

• Proven ability to work across complex organizational silos to build and maintain a holistic view of the client environment, ensuring alignment between engineering, operations, and business stakeholders.
• Partner with BU account teams and leadership to fully understand customer demand, forecast upcoming work, and help shape prioritization strategies across multiple initiatives.
• Lead planning and coordination of client-level activities across multiple large-scale migration or upgrade efforts, ensuring a seamless one-touch execution model and reducing redundant client interactions.
• Act as a central point of coordination for cross-functional teams, ensuring all dependencies, risks, and sequencing of work are clearly defined and communicated.
• Provide oversight and guidance to engineers on configuration approach, ensuring consistency, quality, and adherence to standards across all deliverables.
• Drive operational efficiency by identifying process improvement opportunities, reducing manual effort, and enhancing workflow coordination across teams.
• Strong stakeholder management skills, with the ability to communicate status, risks, and priorities to both technical and non-technical audiences, including leadership.