Key skills
LeadershipCommunication
About this role
Role Overview
- Oversee daily QA operations to ensure products and processes meet established standards.
- Lead a team of inspectors or analysts, coordinate testing procedures, review documentation, and drive continuous improvement initiatives.
- Monitor compliance with regulatory requirements, identify quality issues, and collaborate with cross‑functional teams to implement corrective and preventive actions.
- Manage the quality control and assurance activities within a department or production environment.
- Conduct audits, analyze data, and prepare quality reports for management.
- Investigate nonconformities and oversee corrective and preventive action plans.
- Collaborate with production, engineering, and management teams to resolve quality issues.
- Support continuous improvement initiatives to enhance product quality and operational efficiency.
- Supervise, coach, and develop QA analysts responsible for reviewing payment transactions, account updates, and operational workflows.
Requirements
- Experience in payment processing, financial services, fintech, or related operational environments.
- Prior supervisory or team‑lead experience in quality assurance or operations.
- Strong understanding of payment workflows, transaction lifecycles, and compliance requirements.
- Excellent communication, coaching, and leadership skills.
- High attention to detail with strong analytical and problem‐solving abilities.
- Familiarity with QA tools, case‐management systems, and reporting platforms.
- Ability to work in a fast‐paced, regulated environment with a focus on accuracy and risk mitigation.
Benefits
- Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for clients
- Equal Opportunity Employer services