Software Support Senior Engineer

Boomi is a fast-growing company that connects everyone to everything through its intelligent integration and automation platform. As a Software Support Senior Engineer, you will manage complex customer issues, provide technical expertise, and work closely with Product and Engineering teams to enhance customer satisfaction and product features.

Responsibilities:

• Manage complex customer issues and share technical expertise to ensure timely, accurate solutions
• Engage with customers through virtual meetings, chat, and email to manage expectations, set priorities, and resolve technical issues related to our products, including configuration and networking
• Work closely with Product and Engineering teams providing customer feedback to help identify new features and functions

Requirements:

• Effective communication and presentation skills with both technical and non-technical
• Ability to empathize with the customer
• Experience troubleshooting customer issues
• Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
• Windows and Linux OS experience
• Cloud-based software application experience, including installation, administration, and troubleshooting
• Ability to analyze error logs for Java programs, Windows OS, Linux OS
• Passion to continue learning
• Advanced knowledge of performance tuning techniques and tools
• Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
• Understanding of database administration
• Understanding of network fundamentals, including network trace analysis
• API design and development experience
• Thorough understanding of how data is transmitted securely across the network
• Boomi platform certifications and/or knowledge
• NetSuite, Salesforce, Hadoop, Linux system administration
• Knowledge of Postman and OAuth 2.0
• IT Consultant or Software Developer experience
• 3 - 5 years work experience