Customer Services Representative

Zotec Partners is a company committed to transforming the healthcare industry with a diverse team of professionals. They are seeking an experienced Customer Service Representative to positively impact patient lives by handling inbound calls and resolving billing inquiries.

Responsibilities:

• Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options
• Explain billing statements, balances, and payment plans in a clear and compassionate manner
• Document interactions accurately in billing and patient management systems
• Collaborate with other Zotec Teams to resolve patient concerns
• Maintain compliance with HIPAA and company policies at all times
• Meet quality, productivity, and customer satisfaction standards

Requirements:

• Experience in a healthcare call center or customer-oriented environment
• High school diploma or equivalent
• Home internet required with a minimum of 20 mbps download/10 mbps upload speed
• Excellent customer service skills required
• Ability to understand, analyze and interpret complex documents
• Proficient MS Office skills
• Must be detail oriented with high degree of accuracy
• Excellent written communications and organizational skills
• Exceptional verbal communication and interpersonal skills
• Flexible mentality; willing and capable of performing varied tasks and adapting to change
• Able to work in a team environment
• Professionally exercises discretion and independent judgment in day-to-day work