Associate Business Process Analyst, CS Transformation

ModMed is a company focused on reimagining the healthcare experience through innovative software solutions. The Associate Business Process Analyst within CS Transformation will manage process engineering streams across large-scale projects to optimize operational workflows and align daily operations with strategic goals.

Responsibilities:

• Leads discovery, observation, and alignment sessions with cross-functional CS stakeholders to diagnose and systematically map out complex, unstructured current-state workflows into standardized visual diagrams (e.g., Lucidchart/Visio), clarifying dependencies and identifying friction points
• Designs, models, and architectures optimized future-state ("to-be") business models and automated workflows
• Conducts process innovation workshops to eliminate redundant manual steps, lower transaction toil, and guarantee organizational scalability
• Manages process development milestones within the broader Transformation portfolio
• Identifies cross-project dependencies, tracks timeline operational risks, and proactively manages process adjustments to keep major strategic transformations on track
• Translates high-level business goals into precise functional requirement criteria, rules, and process scoping parameters
• Partners closely with business owners to manage formal requirement prioritization and secure structured project scope validation
• Partners with operational teams to formulate operational transition maps, updates standardized documentation/SOP repositories, designs training guidelines, and coordinates operational support to ensure successful business adoption
• Defines and reports on baseline operational metrics and target KPIs for process performance
• Quantifies transformation impact (e.g., cycle time reduction, capacity unlocked) to justify priorities and prove continuous improvement value
• Interfaces seamlessly with the separate, newly carved-out Technology domain, providing them clean, validated business processes to guide development, while establishing unified relationships across CS sub-units

Requirements:

• Bachelor's Degree: Business Administration, Operations Management, Business Analytics, Information Systems, or a related field
• 1-3 years of professional experience working explicitly in business process mapping, continuous operational improvement, business process modeling, or enterprise business transformation frameworks
• High proficiency in advanced process diagramming tools (e.g., Lucidchart, Visio)
• Demonstrated expertise documenting complex cross-functional business requirements
• Experience analyzing data metrics to establish process baseline values (Excel, Tableau, Domo)
• Outstanding organizational communication and workshop moderation abilities