Account & Relationship Manager - Account Executive Content Sale

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. The Account & Relationship Manager role is responsible for managing accounts related to print and content solutions, achieving sales quotas, and enhancing customer satisfaction through effective relationship management.

Responsibilities:

• Primary ownership of all new sales and renewal activity for print and content products and LOBs within assigned accounts
• Delivers against individual quotas for print and content
• Researches and gathers information on current customers and their needs
• Monitors and interprets product usage data for an assigned book of accounts to identify opportunities to improve adoption, pursue renewal opportunities, and up-sell within existing products
• Effectively prioritizes and responds to leads or customer requests for information regarding print and content solutions
• Leverages SFDC data and account insights to identify, pursue, and close opportunities to retain existing business (e.g., renewals), cross-sell or up-sell at existing customers, or create business with new customers through regular strategy meetings with the customer about their needs
• Understands and articulates value propositions of CS offerings; collaborates with product managers or Technical Sales as needed to source deep technical expertise
• Responsible for onboarding and/or training customers on print and content products as needed
• Maintains a clean and accurate pipeline in CRM
• Adheres to defined sales methodology and sales processes including steps to configure, price, quote products and services, draft, negotiate and close contracts

Requirements:

• Bachelor's Degree or equivalent relevant experience
• 1+ years working in Account Management or Sales or other equivalent experience
• Basic understanding of business, financials, products/services and the market
• Excellent communication (both written & oral) and presentation skills
• Ability to follow a sales plan and manage resources accordingly
• Data analysis skills and ability to derive insights that drive next steps or actions required
• Account Management (general knowledge of customer's business, decision makers, and purchasing process)
• Communicate effectively in both face-to-face and virtual selling environments
• Interpersonal skills, ability to build stakeholder relationships virtually
• Team effectively with other internal teams including Sales, Sales Support stakeholders
• Stay organized and manage multiple priorities at once across multiple customer accounts
• Up-sell and/or pursue renewal transactions with customers
• Professional demeanor in oral and written communications
• Passion for and ability to learn and develop Sales skillsets
• Self-motivated; proactive and perseverant mindset
• Identify when account requires additional assistance and migrate to face-to-face account
• Solution presentation skills (virtual by phone or video)
• Prioritize multiple priorities across various accounts
• Effective collaborator with technical skilled individuals
• Deep product knowledge of Compliance Solutions' print and content solutions