Key skills
Microsoft Office SuiteMicrosoft DynamicsMicrosoft TeamsSalesforceComcast Business Advanced Business SolutionsBilling SystemsInbound Call Center OperationsOutbound Call Center OperationsSales ExperienceProject ManagementCommunicationCritical ThinkingProblem SolvingAccount ManagementSales
About this role
Comcast is a leading technology provider to small businesses and one of the fastest growing providers of Ethernet services. The Senior Customer Account Manager Representative is responsible for supporting Comcast Business Services in efforts to retain and grow the existing customer base while driving increased sales and revenue through regular contact and problem resolution.
Responsibilities:
- Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in
- Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales
- Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs
- Conduct regular reviews and process government accounts to include purchase and sales orders
- Consistently and regularly conduct interactions digitally with base of SMB customers
- Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation
- Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time
- Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel
- Retain business customers by mining and growing accounts through solution based selling and account management via the telephone
- Make outbound calls to accounts to achieve sales quota metrics
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned
Requirements:
- Sales experience required
- High School Diploma / GED
- 2-5 Years Relevant Work Experience
- Adaptability
- Communication
- Critical Thinking Problem Solving
- Customer-Focused
- Persuasion
- Professional Integrity
- Resilience
- Technical Knowledge
- Workplace Organization
- MS Suite
- Microsoft Dynamics
- MS Teams Proficiency
- Salesforce
- MS Outlook Proficiency
- Comcast Business Advanced Business Solutions
- Billing Tools
- Inbound/Outbound Call Center
- Dedicated Internet Sales