Product Operations Manager

StarRez is the global leader in student housing software, providing innovative solutions for housing management and resident experience. As a Product Operations Manager, you will drive efficiency and coordination across the Product Engineering and Design organization, ensuring cross-functional alignment and supporting data-driven decision-making throughout the product lifecycle.

Responsibilities:

• Support improvements in how product and design work is planned, tracked, and delivered. Help identify and operationalize new or refined workflows to reduce friction and improve visibility
• Track and coordinate execution of product-related initiatives and pilots, helping ensure timelines and scope are clearly defined and dependencies are managed effectively
• Collaborate with Product Managers, Product Owners, Designers and Analysts to compile dashboards and reports on key metrics. Help organize data and insights that can inform decision-making
• Partner closely with cross-functional teams to ensure product priorities are clearly communicated and well-understood across stakeholders, with attention to change management needs
• Help manage tooling, templates, and practices that support efficient product operations, including documentation, process guides, and internal communication
• Identify and escalate risks, blockers, and cross-team dependencies, collaborating with others to resolve them proactively
• Assist in preparing updates, roadmap views, and communications for stakeholders - internal and external

Requirements:

• 3+ years of experience in product operations, program management, or related roles in a SaaS or B2B software environment
• 1+ years of people leadership or mentorship experience, with demonstrated ability to support, mentor, and manage direct reports
• Proven track record supporting the delivery of cross-functional initiatives or product workflows with measurable operational impact
• Strong analytical skills with the ability to track key metrics, synthesize data, and surface actionable insights
• Skilled in stakeholder coordination and internal communications across product, engineering, and commercial teams
• Highly organized and outcome-oriented, with a focus on clarity, consistency, and execution efficiency
• Comfortable working in dynamic environments, adapting to shifting priorities and supporting decision-making under ambiguity
• Proficient with modern product and collaboration tools (e.g., Jira, Confluence, Monday, Miro, Asana, etc.)
• Experience supporting SaaS platforms that manage complex workflows, especially in industries such as higher education, student housing, or enterprise operations
• Experience using Pendo or similar product analytics tools to track user engagement, analyze feature adoption, and support data-informed product decisions
• Familiarity with the operational needs of B2B SaaS businesses that blend product-led and sales-led growth strategies
• Exposure to customer lifecycle programs—onboarding, enablement, support, and upsell—and the processes that support them
• Passion for enabling products that improve community experiences, resident engagement, or event and facilities management
• Prior involvement in managing user research operations, gathering voice-of-customer inputs, or supporting product feedback forums
• Experience coordinating across multi-regional or global product teams, with an eye toward process consistency, scalability, and compliance