Technical Project/Program Management - Technical Project Manager II

Dice is a leading IT services company that focuses on media technology solutions. They are seeking a Technical Project Manager II who will oversee and support live and video-on-demand workflows, ensuring efficient execution and technical support during events.

Responsibilities:

• Serve as a key point of contact for vendor engagement and event-day technical support
• Support, train, and enable vendor teams to ensure events are monitored, executed, and delivered with efficiency and accuracy
• Monitor live broadcasts in real time, triaging and escalating technical issues
• Drive real-time coordination with production and engineering teams to mitigate and resolve issues during live events
• Design and document signal path architectures for platform workflows, applying broadcast standards to optimize pipelines
• Validate transcoding configurations, metadata integrity, failover procedures, and quality assurance checkpoints
• Apply deep knowledge of streaming infrastructure to optimize configurations, identify systemic issues, and inform platform roadmap decisions
• Translate operational needs into technical specifications for platform features
• Author and maintain platform documentation, operational runbooks, and escalation workflows
• Manage key projects independently from initiation through completion
• Own stakeholder communication throughout project lifecycles, surfacing deliverables, timelines, dependencies, and risks
• Lead vendor evaluation, integration testing, and platform readiness assessments for new broadcast initiatives
• Design, develop, and maintain bespoke AI tooling solutions to streamline operations

Requirements:

• 3+ years of experience in video content operations, broadcast operations, streaming media, or related technical roles in entertainment/media industries
• Working knowledge of live broadcast environments: switching/routing, signal path design, network monitoring, and troubleshooting
• Understanding of broadcast contribution and distribution standards (e.g., SMPTE ST 2110/2022, SCTE-35, SEI/KLV metadata, closed captioning)
• Experience executing on streaming platform fundamentals: ingest protocols (RTMP, SRT, RIST), transcoding/encoding, adaptive bitrate packaging (HLS, DASH), and CDN delivery
• Demonstrated project management ability, managing multiple priorities simultaneously from initiation to completion
• Experience in fast-paced, dynamic environments with competing priorities
• Strong written and verbal communication skills; comfortable interfacing with both technical and non-technical stakeholders
• Experience working on large cross-functional teams
• Experience with signal path planning tools or workflow visualization (e.g., Figma, Excalidraw, Mermaid)
• Hands-on experience with broadcast control systems, video routers, or IP-based media workflows
• Familiarity with monitoring and observability platforms for live video
• Experience developing operational documentation, SOPs, or runbooks
• Background in platform feature scoping, requirements gathering, or product operations
• Knowledge of cloud-based media processing pipelines
• Experience at a studio, media company, streaming platform, or live event production environment
• Familiarity with automation and scripting for operational workflows
• Understanding of content protection (DRM) or watermarking in live streaming
• Experience with VR/immersive or next-gen media formats
• Demonstrated experience in developing AI tools