Part Time Customer Service Representative

Brown Heating, Cooling & Plumbing is a family-owned and operated company seeking a self-motivated individual to join their Customer Support team. The role involves providing professional customer support across various platforms while maintaining accurate records and resolving customer issues.

Responsibilities:

• Provide professional customer support via phone, email, chat, and multiple service platforms
• Efficiently switch between platforms and systems while assisting customers
• Handle multiple tasks and customer inquiries in a fast-paced environment
• Maintain accurate customer records and documentation
• Resolve issues in a timely and positive manner
• Follow company procedures and meet performance expectations

Requirements:

• Must be available to work nights, weekends, and holidays
• Ability to quickly switch between multiple platforms and applications
• Strong multitasking abilities in a fast-paced environment
• Fast learner with the ability to adapt quickly
• Basic to intermediate computer skills required
• Excellent communication and problem-solving skills
• Previous customer service experience is a plus
• Call Center or Customer Support (1+ year required)