Managing Vice President, Technology Product Management & Platform Strategy
About Gartner’s GSST Organization
The Global Sales & Services Technology (GSST) organization empowers Sales and Services teams through innovative technology and analytics solutions, driving collaboration, productivity to drive up NCVI. GSST operates as an integrated, agile team, standardizing technology solutions, leveraging AI, and fostering a culture of trust and transparency.
About the Role
This newly created, high-visibility role is pivotal in shaping Gartner’s technology product management and platform strategy for Sales and Services. The MVP will lead strategic product management for Territory and Service Request systems, platform operations, and value capture for CRM and AI technology investments supporting 10,000+ Sales & Services users. Working across business, technology, data, and operations teams, this individual will help ensure investments are prioritized, adopted, measured, and continuously enhanced to drive productivity, client engagement, retention, and growth.
Success in this role requires a strong blend of product management leadership, strategy, stakeholder influence, and analytics, ensuring Gartner's technology ecosystem delivers measurable business outcomes and exceptional user experiences.
Key Responsibilities
Strategic Product Management:
Lead the vision, strategy, and execution for Sales and Services Territory and Service Request automation, ensuring alignment with Gartner’s business priorities and measurable outcomes. Leverage emerging AI innovations to build compelling territory design tools.
Platform Operations Leadership:
Oversee a multi-disciplinary team delivering L1 support for Salesforce and AI tools, product management for the ISR Tool, and security/compliance for the Salesforce platform and AI tools.
AI & Technology Innovation:
Champion the implementation of AI and emerging technologies to drive productivity, simplify workflows, and deliver innovative solutions across core territory tools, platform operations, ISR and end-user support.
Value Capture & Impact Measurement:
Build and operationalize frameworks to quantify the ROI of CRM and AI investments, partnering with stakeholders to maximize value realization.
Cross-Functional Partnership:
Serve as a trusted advisor, collaborating with Sales, Services, Analytics, IT and Change Management leaders to drive technology adoption, integrated experiences, and business agility.
Team Leadership & Development:
Inspire, mentor, and develop high-performing teams across product management, platform operations, and value capture, fostering a culture of innovation and strategic thinking.
Core Teams Under MVP
1. Territory Product Management:
Leads product management for Sales and Services Territory automation
2. Platform Operations:
L1 support for Salesforce and AI tools
Product management for the ISR Tool
Security and compliance for Salesforce
3. Value Capture of Technology Investments:
New function to measure the quantitative impact of CRM and AI investments
Qualifications & Experience
12+ years’ progressive experience in areas of technology, product management, operations, digital transformation or related fields
Proven track record in leading large-scale, cross-functional initiatives with measurable business impact
Ability to translate business strategy, user needs, and market trends into compelling product roadmaps and platform investments.
Experience with CRM, Salesforce, and AI tools; understanding of enterprise security and compliance.
Demonstrated ability to identify, scale, and optimize digital and AI-enabled solutions that drive operational efficiency and business growth.
Strategic, analytical mindset and ability to translate business needs into technology solutions
Expertise building and leading product organizations that leverage Agile principles, experimentation, user feedback, and continuous delivery.
Exceptional stakeholder management and executive communication skills
Demonstrated ability to lead, mentor, and develop high-performing teams
Experience in consulting, transformation, strategy, or enterprise change initiatives is highly preferred, with demonstrated success driving impact through influence rather than direct authority.
Bachelor’s degree required; MBA or advanced degree preferred
Why This Role?
Strategic Impact: Shape the future of Gartner’s technology platform and product strategy at an enterprise scale.
Technology & AI Leadership: Drive the adoption and integration of AI to deliver business value.
High Visibility: Partner with senior leadership and influence technology direction for 10,000+ users.
Culture of Innovation: Join a collaborative, agile, and high-performing team dedicated to technology driven business innovation and transformation.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 208,000 USD - 261,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
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