Director of Customer Education

About Assembly Software

Assembly Software is a visionary technology company dedicated to revolutionizing the legal industry. It blends decades of history and industry experience with next-generation, customer-focused innovation, bringing together two of the legal profession’s pioneering case management brands, Needles and Trialworks, both of which have contributed to Neos, Assembly's reimagined cloud-based solution. With its premier case management solution, Neos, and the game-changing NeosAI, Assembly Software empowers law firms to exceed expectations and maximize their potential through innovative software solutions.

Assembly's Neos is a cloud-based practice management software with embedded AI that combines customizable workflows, seamless integrations, and powerful analytics. Neos empowers law firms to streamline their operations, enhance productivity, and manage all aspects of their practice. In addition, NeosAI seamlessly integrates within Neos, empowering users to leverage AI capabilities without needing to switch between different platforms

When you join Assembly Software, you’re joining a team that genuinely cares about you, your career, and your excitement about your job. When you work for a tech company in the legal field, there are endless opportunities ripe for disruption, and you’ll be on the forefront of that innovation.  We want you to pursue what drives you and push your boundaries! Assembly Software  is where people come to shake up a historically buttoned-up industry. 

Vision Statement

Assembly's vision is to provide the legal community the best practice management software that enables client advocacy from anywhere at anytime.

Mission Statement

Our mission is to provide intuitive and comprehensive legal practice management solutions enhancing efficiency and profitability for our customers.

Core Values

• We are Accountable: We accept responsibility for our choices and actions.  We value transparency + feedback.
• We Never Stop Learning: We pursue growth + learning.
• We Thrive as a Team: We value others' opinions + work respectfully with one another.
• We are Collaborative Innovators: We are adventurous, creative + open-minded.
• We are Here to Be of Service to our Customer + our Colleagues: No matter our role, we are all here to be of service + add value.
• We have Unyielding Integrity: We do the right thin, even when no one is watching.
• We Embrace Diversity + Inclusion: We are passionate about creating and cultivating an inclusive culture that promotes and values diversity.

Picture a Neos customer who used to call support for every workflow question. Six months in, they’re training their own new hires, building their own reports, and showing peers the shortcuts they’ve discovered. That shift, from dependent to confident, is what great customer education makes possible. It’s also central to how Assembly grows.

We’re looking for a Director of Customer Education to build that experience at scale. You’ll design the learning strategy that takes Neos customers from onboarding to deep product mastery, and you’ll do it in a way that reduces the cost of training per customer without cutting corners on quality. This is a chance to build a program from a position of real influence, partnering directly with Product, Customer Success, and our Chief Customer Officer to make education a genuine driver of retention and growth.

What You’ll Do

•        Set the strategy for how Neos customers learn, from self-serve courses and certifications to live webinars and in-product guidance

•        Build a digital-first education model that shifts volume from high-touch, live training to scalable, on-demand resources

•        Launch and grow a Neos certification program for users, administrators, and implementation partners

•        Lead and develop the Customer Education team, including Jennifer Allen and her direct reports

•        Partner with Product, Customer Success, and Implementation to embed education into every product launch and onboarding journey

•        Track KPIs like cost per training interaction, adoption rates, and time-to-value, and report progress to senior leadership

What You Bring

•        8+ years in customer education, instructional design, or learning and development in a B2B SaaS environment, including 3+ years leading a team

•        A track record of building a scalable, digital-first training model that lowered cost per customer without sacrificing quality

•        Strong command of LMS platforms and digital content tools

•        A data-driven approach to setting KPIs and proving program ROI

•        Bonus: experience in legal tech or vertical SaaS, and background building a customer certification program

What We Offer

•       A competitive base salary, commensurate with experience

•        Comprehensive medical, dental, and vision coverage

•        Flexible PTO

•        Remote-first work environment with home office support

Assembly Software is a fully remote, PE-backed B2B SaaS legal technology company serving personal injury law firms across the United States. Our flagship product, Neos, is the leading cloud-based case management platform purpose-built for PI firms. With approximately 130 employees and a growing customer base, we are scaling the way PI law firms operate, and customer education is central to that mission.

When you’re considering a new job, it’s normal to have a ton of questions. Here are a few things we get asked all of the time:

I am tired of the daily grind of a commute, where are you located?

With the exception of an occasional visit to our Miami, FL office, we rely on Teams and Zoom for virtual video meetings, so when you work at Assembly, you get to work in the comfort of your own home in your PJs if you’d like! 

What makes Assembly Software so special?

The people are the heart of our organization!  Our passion for our products and our entrepreneurial spirit creates an energetic and fun work culture. Assembly Software is a SaaS organization and the leading provider of case management solutions and through our three brands, Neos, Needles, and TrialWorks, we have a rich multi-decade history.

Today we have assembled the largest user base in the industry, with over 2,500 law firm customers and more than 40,000 users. In 2017, the business was acquired by Ridge Road Partners – a group of long-term focused, business builders – who are transforming the business into a dynamic, fast-growth enterprise. Additionally, Assembly Software offers a competitive compensation package with uncapped commissions for our Account Executives, and built-in accelerators.

What are the benefits like?

Competitive! You will be able to elect from competitive health, dental, and vision benefit plans in addition to short and long term disability, and other supplemental insurance options.  We also offer 401k, flexible time off, paid parental leave, and an employee assistance program.  We value our employees and reward and recognize your contributions.

Assembly Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.