Leisure Operations Support - GDS: Sabre

The Leisure Operations Support role provides customer service and full administrative support for all operational processes involved in selling travel for our leisure advisors.  

 

This position is 100% Remote

 

Position Overview

 

As a member of the North American support team, you will need a strong GDS background with at least 5 years GDS experience (Sabre required, Additional GDS helpful) is needed for a leisure support hybrid role.  We are looking for someone with proven GDS and invoicing skills to work with leisure agents and Independent Contractors.

 

Expedition Expectations  

• Work closely with both the Advisor support and Air teams in both US and Canada
• Respond to written requests in timely fashion
• Issue domestic and international tickets for leisure agents/ICs
• Issue group space, individual reservations, exchanges and partial refunds as needed
• Look for lowest fares and research airline contracts for negotiated commissions
• Coordinate seat assignments
• Resolve issues with invalid invoices in GDS/assist will new invoice requests in Sabre
• Assist with tracking commission

Passport to Success  

• 5+ years GDS /Travel Agency experience (GDS: Sabre required)
• Ability to thrive in a fast paced, team environment
• Proficiency in Microsoft Office Software
• GDS Experience with Sabre required and alternate GDS(Apollo/Amadeus/Wspan) a plus
• Demonstrated professional customer service skills
• Attention to Detail
• Pragmatic and self-disciplined
• Capability of maintaining a favorable company image when interfacing with outside sources
• Proven pursuit of learning and self-development
• Ability to manage responsibilities in a manner to result in lower costs and better efficiency for the company
• Ability to demonstrate personal and organizational integrity
• Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
• Effective oral and written communications skills
• Organizational skills that result in high productivity