Director of Business Development - PACE

Description

Director of Business Development

Location: Brighton Park South (PACE Center)

Rate: (Based on skills and qualifications)  $126,700- $162,200

Hours/Shift: Full-Time, Monday Through Friday, occasional evening or weekend work may be required

What is PACE?

PACE, or Program of All-Inclusive Care for the Elderly, is an alternative care model for those over 55 years of age living at home but meeting nursing home level of care which aims to keep participants living safely in the community. PACE is a collaborative, interdisciplinary approach which coordinates all levels of medical and social needs, including prevention, wellness, socialization, primary care, and access to specialists and other services.

Why You'll Love Working With Us

At Esperanza Health Centers, we’re more than a clinic—we’re a vibrant, mission-driven community where compassionate care meets professional growth. Our team operates under the Patient-Centered Medical Home (PCMH) model, and every day, you’ll be part of making healthcare accessible, welcoming, and personalized.

We believe in supporting you—offering benefits that go beyond the basics:

• BCBS Medical PPO Plans
• Ameritas Dental & Eye Med Vision Coverage
• Tuition Reimbursement (up to $5,000/year)
• 10 Paid Holidays + 26 Days of Paid Time Off

Your Role & Impact

As a Director of Business Development, you’ll be a vital member of the care team contributing to the provision of high-quality, patient-centered healthcare. You’ll support clinical operations and patient care while also being responsible for building sustainable growth through ethical, compliant outreach, strong referral partnerships, and a high-performing enrollment pipeline. The Director ensures that older adults and their families, particularly within the Esperanza PACE service area and underserved communities, are engaged through clear, culturally responsive communication and supported through a seamless, compliant enrollment process.

 Outreach and Enrollment Growth  

• Identify high-opportunity referral channels across Panorama PACE service area 
• Build and maintain a steady, high-quality referral pipeline to support predictable enrollment growth 
• Create simple, compliant referral pathways that support timely, appropriate enrollment and strengthen referral volume. 
• Oversee the full enrollment lifecycle—from referral and eligibility through intake and enrollment—while reducing drop-offs and strengthening participant and caregiver engagement.
• Lead outreach strategies across senior centers, housing communities, faith-based organizations, and community groups. 
• Develop messaging that clearly explains PACE in simple, culturally appropriate, and trustworthy ways.  
• Collaborate with marketing team on multi-channel campaigns (community events, print, digital, caregiver education).
• Ensure outreach materials are compliant with regulations, easy to understand, and emphasize PACE benefits of promoting independence, coordinated care, and caregiver support. 
• Build and sustain strong partnerships with community-based organizations, hospitals and health systems, primary and post-acute care providers, home health agencies, social workers and case managers, and senior housing communities. 
• Educate partners on how PACE improves outcomes and reduces caregiver burden. 
• Guide staff to provide clear, supportive, and pressure-free education to potential participants. 
• Collaborate with Esperanza clinic sites to increase internal referrals into PACE 

Administrative Duties

• Develop and execute a multi-year growth plan aligned with census targets and financial sustainability. 
• Analyze market dynamics, including demographic trends, service gaps, and competitor activity. 
• Track and analyze key metrics, including referral sources, conversion rates, enrollment cycle time, census growth, forecasting, outreach effectiveness, and ROI. 
• Use data to refine strategy and ensure long-term program sustainability 
• Ensure full compliance with CMS PACE regulations (42 CFR Part 460), Illinois Department of Healthcare and Family Services (HFS) requirements, HIPAA, privacy standards, and prohibitions against inducements, pressure, or misleading communication as well as CMS PACE Marketing guidelines. 

Requirements

What We’re Looking For

• Bachelor’s degree in business, marketing, public health, healthcare administration, professional clinical degree, or related field required 
• Master’s degree preferred but not required 
• 5+ years of experience in healthcare growth, outreach or business development 
• 3+ years of leadership experience managing teams and growth performance 
• Experience in one or more of the following: long-term care, managed care, Medicare / Medicare advantage, PACE (program of all-inclusive care for the elderly) 
• Demonstrated success building referral networks and achieving growth targets 
• Excellent verbal and written communication skills. 
• Excellent interpersonal, negotiation, and conflict resolution skills.  
• Excellent organizational skills and attention to detail. 
• Experience using Customer Relationship Management (CRM) software. 
• Experience presenting to a wide range of audiences with ability to adjust message from lay public to C-Suite/governing board 
• Experience using data to drive strategy and performance improvement 
• Bilingual Spanish preferred. 

What You Get in Return

• A deeply mission-aligned workplace where your work matters—and you’re valued
• Opportunities to grow your career in a supportive, community-focused healthcare setting
• A culture built around trust, respect, and collaboration, where you’ll truly feel part of the family

Ready to Join Our Team?

We’d love to hear from you. If you're the kind of person who radiates compassion, thrives in teamwork, and thrives in making a difference—start a conversation with us. Make an Impact and Apply now to help join Esperanza in serving our community!