Folio Specialist

HOURS: Monday, Tuesday, Wednesday, Friday, Saturday 11AM - 8PM EST (Off Thursday & Sunday)

PRIMARY PURPOSE:

Provide support with retrieval and resolution of hotel folios along with other general hotel administrative responsibilities.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Call clients to confirm hotel checkouts
• Folio reconciliations
• Assist with booking reservations as needed
• Call to retrieve needed documentation
• Assist the Housing Coordinators with hotel extensions
• Assist with inbound calls to the department

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

Skills & Knowledge

• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Good customer service skills
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.