Customer Service Representative, Series 7 Registered

Crypto.com is seeking an experienced, licensed registered representative to help grow the firm’s regulated securities business (Foris Capital). As a member of this team, you will be the front line of the firm’s contact with customers to help them with a range of needs from simple to complex via phone, email and chat.

Responsibilities:

• Deliver white-glove customer service through phone, email, and chat channels
• Drive continuous improvement to the customer service experience by identifying and deploying enhancements to the customer service process
• Expand your financial services expertise as you develop deep subject mastery of equities trading, margin, and options

Requirements:

• Active FINRA Series 7 and 63 Licenses with 1+ years of customer-facing brokerage experience including equities trading, margin accounts, and options trading
• Clean regulatory record with no Disclosure Events
• Excellent customer service, written, and verbal communication skills
• Willingness to deliver excellent customer experience through phone and text-based channels
• Ability to quickly build rapport & credibility with clients
• Self-starter and ambitious learner who is comfortable with ambiguity and a fast-paced environment
• Familiarity with front-end mobile trading applications
• Able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment
• Enthusiasm for building a customer service culture
• Series 24 and supervisory experience welcome but not required