Project Manager

Humata Health is a healthcare technology company seeking a Project Manager to join its Delivery team. The role leads end-to-end customer implementations, manages project plans and dependencies, coordinates cross-functional teams, and supports testing, training, go-live, and post-launch success. The Project Manager also serves as a trusted client advisor and advocate while driving customer satisfaction and long-term partnerships.

Responsibilities:

• Lead end-to-end implementation of Humata Health’s products, from planning through go-live and post-launch support
• Demonstrate ownership of the team strategy for achieving project objectives, independently identifying and executing the steps necessary to meet milestones successfully
• Own and maintain comprehensive project plans to track customer projects, deliverables, and key milestones
• Identify and drive the necessary steps to successfully achieve project objectives, independently resolving project-impacting issues in a timely manner
• Employ effective strategies for identifying and managing project dependencies, proactively mitigating potential delays, and ensuring alignment with internal teams and customers
• Serve as the primary point of contact for clients and internal project teams during planning and implementation phases
• Actively manage deliverables across planning, building, testing, and go-live to ensure successful deployments
• Maintain accurate and current documentation related to project issues, risks, and tasks in Smartsheet or other project tracking tools
• Implement a comprehensive communication plan for each project, ensuring relevant stakeholders are informed with timely updates
• Send meeting summaries and next steps within one business day after implementation meetings
• Lead testing and training activities to prepare customers for go-live, ensuring smooth transitions into operational use
• Obtain necessary payer, portal, and EHR credentials for automation implementation
• Lead Go-Live Check-In Calls in partnership with Customer Success Managers
• Work with CSM and Support teams to ensure reporting accuracy and successful post-launch monitoring
• Ensure customer workflows align with product functionality and escalate change management needs to the Customer Success Manager when necessary
• Collaborate with cross-functional teams, including Sales, Product Development, and SMEs, to align solutions with customer needs and goals

Requirements:

• Bachelor's degree in Business, Healthcare Administration, or a related field
• 5+ years of experience in a customer success, account management, or consulting role, preferably in healthcare or technology
• Experience with healthcare software and familiarity with HIPAA compliance and PHI handling
• Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams
• Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences
• Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs)
• Experience with PowerBI for reporting, GoogleWorkspace, Slack
• preferably in healthcare or technology
• Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization is highly desirable
• Proactive problem-solver who thrives in a fast-paced environment
• Skilled in conflict resolution and adept at navigating complex challenges
• Team player with a collaborative approach and a commitment to shared goals