Lead Software/ DevOps Engineer - Remote (EST/CST)

UnitedHealth Group is a global organization that delivers care aided by technology to improve health outcomes. The Lead Software/DevOps Engineer will oversee production support for critical applications, manage incident responses, and collaborate with engineering teams to enhance security and operational efficiency.

Responsibilities:

• Lead production support activities for critical customer-facing applications and services
• Coordinate application release activities, deployment planning, implementation execution, and post-release validation
• Manage change requests throughout the approval and implementation lifecycle
• Lead or coordinate P1 and P2 incident response efforts, including war room facilitation and stakeholder communications
• Drive Root Cause Analysis (RCA) activities and ensure corrective actions are implemented
• Present incident reviews and service improvement recommendations to leadership teams
• Plan, coordinate, and execute Disaster Recovery (DR) exercises across Stage and Production environments
• Partner with Engineering and DevOps teams to identify and remediate security vulnerabilities and compliance findings
• Coordinate monthly security scanning and remediation activities with QA and partner teams
• Support operational governance activities, including service reviews, PLM reviews, and reliability initiatives
• Maintain CMDB and Configuration Item (CI) documentation and operational records
• Manage operational forecasts, capacity planning, and health service reporting
• Collaborate with third-party vendors and external partners to resolve service requests and production issues
• Review upcoming infrastructure and application changes to ensure operational readiness and risk mitigation
• Support cloud platform operations, including Kubernetes, Kafka, GCP, and HCP Console technologies
• Coordinate onboarding of Kafka topics, event streams, and related data integrations
• Drive continuous improvement initiatives focused on automation, reliability, performance, and operational efficiency

Requirements:

• Bachelor's degree in Computer Science or Information Technology or 6+ years of software engineering experience
• 8+ years of experience in object-oriented programming language JAVA
• 5+ years' experience as a lead production support for critical customer-facing applications and services
• 3+ years of leading or coordinating P1 and P2 incident response efforts, including war room facilitation and stakeholder communications
• 3+ years of experience with any one public cloud platform like AWS or Azure or GCP
• 2+ years of experience with container technologies like Docker and Kubernetes
• 1+ years of experience with automation and scripting tools such as Python and Bash
• Excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management
• Experience in problem-solving skills on complex technical issues and a proactive attitude towards identifying and addressing potential issues
• Experience with public cloud platforms, hybrid cloud environments, and migration strategies
• Experience with REST API design, micro services, and event driven architecture
• Experience with configuration and deployment management tools such as Ansible, Terraform
• Experience with configuration and maintenance of services such as load balancers, relational & NoSQL databases, and messaging systems
• Experience in monitoring and alerting tools such as Datadog, Prometheus, and Grafana
• Experience with incident response and post-mortem analysis
• Demonstrated excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management