Business Systems Analyst – Order to Cash (OTC)

Ocean Spray Cranberries is a farmer-owned co-op seeking a Business Systems Analyst – Order to Cash (OTC). The BSA will analyze and improve business processes and systems related to the Order-to-Cash processes, collaborating with IT teams to implement solutions and provide ongoing support and training to users.

Responsibilities:

• Collaborate with business stakeholders, product owners, SAP development and integration teams, data governance, and subject matter experts to gather requirements, design and deliver implementations and enhancements within SAP S/4HANA SD/OTC
• Work with the business and product partners from cross-functional initiatives to support the business processes related to Order-to-Cash and identify opportunities for productivity, efficiency, and growth enabled by tech solutions
• Accountable for maintaining SAP BTP integrations with different SAP S/4HANA SD/OTC processes, supporting ecosystems and overseeing, monitoring and closely working with 3rd party offshore support teams and/or Vendor support teams
• Document and diagram existing system and business processes and analyze for more efficient methods
• Translate functional business requirements into technical requirements working within an agile team
• Collaborate within an agile team to perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisions
• Coordinate and perform use case tests, end-user reviews and post-implementation support
• Deliver orientation and training to end users for new capabilities, enhancements and projects including writing documentation
• Provide production support, RCA and research application incidents working with developers, end-users, and the Application support team
• Assist in prioritizing break/fix and enhancement requests with product managers, business leads, and Application support team to ensure delivery of prioritized requests in a timely manner

Requirements:

• Proven experience as a Functional consultant or Business Systems Analyst or similar role overseeing the design, development, and implementation of software and solutions
• Functional and Technical knowledge of SAP S/4HANA SD/OTC required
• Understanding of Order-to-Cash business processes including order management, pricing, billing, shipping and customer invoicing
• Proficiency in business process modeling and documentation tools
• Knowledge of software development lifecycle (SDLC), Agile and project management methodologies
• Strong analytical and problem-solving skills
• Excellent written and oral communication skills
• Excellent listening and interpersonal skills
• Ability to communicate ideas in both technical and user-friendly language
• Ability to take ownership of issues through resolution, including coordination, follow-up, communication, and documentation across cross-functional teams
• Demonstrated ability to manage multiple priorities in a fast-paced support and project environment
• Ability to work independently while escalating risks and issues appropriately
• Eagerness and willingness to learn new concepts, technologies, processes, and business capabilities
• 3+ years of functional SAP experience in SAP S/4HANA SD/OTC, ideally in a CPG/Manufacturing business
• Understanding of Advanced intercompany Sales processes, Rebate and Settlement management, and Available-to-Promise (ATP/aATP) capabilities preferred
• Experience supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolution a plus
• Knowledge of APIs and other integration methodologies
• Enhancement & production management experience
• Experience working in a team-oriented, collaborative environment