Remote Customer Service Agent, Cox Automotive

Cox Automotive is a leading company in the automotive industry, and they are seeking a Remote Customer Service Agent to join their team. This role is focused on managing logistics for fleet operations and providing exceptional service to customers.

Responsibilities:

• Handle all inbound calls in a timely manner
• Accurately gather and follow customer requirements during the initial call
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location
• Ensure accurate billing information is communicated to the service provider
• Handle estimates promptly and accurately
• Make outbound calls to obtain updates on open events
• Keep customers updated on the event status and follow their instructions
• Collaborate with the roadside dispatcher when problems arise
• Manage time effectively to prioritize and complete tasks within deadlines

Requirements:

• High school diploma or GED and up to 2 years of experience in a related field
• Strong customer service experience
• A degree in related discipline or industry experience