Cross Border TalentsRemote
Remote Support Specialist, Customer Service
Portugal
Full Time
1 week ago
$1,100 EUR
No Sponsorship
Key skills
Communication
About this role
Role Overview
- Provide customer support via phone, email, and chat
- Troubleshoot technical issues and respond to inquiries professionally
- Ensure a positive customer experience
- Document and follow up cases in internal systems
- Contribute to a motivated and cooperative team
Requirements
- Fluent German (C2) and English (B2+)
- Customer-focused with strong communication skills
- Technically proficient with basic computer knowledge
- Residence in Portugal
- EU citizen or valid Portuguese residence permit
Benefits
- Base salary: €1,100 per month (14 monthly payments)
- Performance/complexity bonus: €180 per year (paid over 12 months)
- Meal allowance: €7.23 per working day (~€159/month based on 22 working days)
- Transport allowance: €20 per month
- Private health insurance from day one (fully covered from the 6th month)
- Paid onboarding and ongoing support from certified trainers
- Career opportunities: potential to become a team leader within the international team