311 Customer Service Representative

Sarasota County Government is seeking a 311 Customer Service Representative for their 311 Center. In this role, you will serve as the primary point of contact for the public and county employees, responding to inquiries and providing information about government services.

Responsibilities:

• Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information
• Determine what type of service is being requested and respond to citizen requests
• Furnish callers with service request tracking numbers and work orders for follow-up inquiries
• Advise callers of the projected service, completion time, and status of their requests
• Document the caller's information and the nature of the request, and enter it into a work/asset management system

Requirements:

• High School Diploma or equivalent education
• Bilingual in Spanish
• One (1) year of experience in a clerical or customer service environment
• Working knowledge of computer software dealing with public response
• Knowledge of Sarasota County and all of the geographic areas/cities such as Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port