Handle requests from regulatory authorities and courts carefully and accurately
Review payment transfers and account transactions of our customers and report suspicious activity to the internal Compliance team
Serve as the point of contact for our customers regarding inquiries following account opening
Significantly improve our service by actively collecting and analyzing customer feedback and finding satisfactory solutions
Act as the communication interface between our customers, internal departments, and the 1st-level call center
Be our jack-of-all-trades and support your colleagues wherever needed

Professional experience in customer service, ideally within the financial sector
Initial experience dealing with courts, financial or regulatory authorities, and handling information requests or garnishments is an advantage
Proactive, independent and service-oriented working style with a focus on customer satisfaction and added value
Strong interpersonal and problem-solving skills
Winner mentality: you are ready to learn quickly, drive initiatives forward and go the extra mile for yourself and your team
Confident use of common Office applications and first experience with ticketing tools (e.g., Zendesk)
Fluent German and English, both written and spoken; additional languages are a plus

Customer Service Representative B2C FinTech

Key skills