Customer Service Representative

Coast Professional, Inc. is seeking a Customer Service Representative (CSR) to handle incoming and outgoing calls while following specific procedures. The role involves data entry, maintaining production records, and ensuring quality standards are met in customer interactions.

Responsibilities:

• Handling incoming and outgoing calls with patience, tact, and courtesy
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview
• Escalates calls to supervisor when necessary and appropriate
• Tracks call-related information for auditing and reporting purposes
• Provides feedback on call issues related to downtime and/or training issues
• Contribute positively to a work environment that is flexible, adaptable, and team based
• Provide, receive, and seek feedback in a positive manner to encourage team building
• Participate in the development and attainment of team and operational goals
• Be respectful and courteous
• Maintain a positive attitude about workloads and expectations
• Prioritize workloads to ensure timeliness and quality standards are met

Requirements:

• High school diploma or GED
• Reading and Typing
• Working knowledge of modern office procedures, methods, and computer equipment
• Proficient in the use of Microsoft Office Products
• Ability to speak and read English clearly, professionally, and fluently
• Excellent communication skills
• Principles and practices of customer service
• Establish a good working relationship with team members and internal contacts
• Good organizational skills and attention to detail
• Ability to comply with rules, regulations, laws, and methods as related to the position
• Work independently in the absence of immediate supervision
• Ability to handle and resolve recurring problems
• Successfully complete and pass the any client required trainings
• Must reside within 50 miles of a Coast Professional, Inc. office
• High-speed internet connection (FCC defines High-Speed Internet as 25 Mega-Bits per second (Mbps) minimum download speed and 3 Mbps upload speed)
• The ability to physically connect to your high-speed home network with an ethernet cable (network cable)
• A Mobile Device for DUO Multi-Factor Login. Must be iPhone 7 running IOS 11.1 or higher or Android device running Android 9.2 or greater
• A quiet, dedicated workspace free of distractions and interruptions
• Computer equipment is provided. You must have the ability to pick up equipment within 48 hours' notice
• U.S. citizenship and security clearance granting access to classified information
• 3-months or more experience in a call center or customer service environment
• Previous experience with computers, phone systems, and headsets
• Proficiency in languages other than English