Customer Service Representative – Intake (Remote)

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly. They are currently looking for a full-time Customer Service Representative to build rapport with families, healthcare providers, and insurance companies while providing excellent customer service and educating families about the treatment process.

Responsibilities:

• Providing outstanding customer service to our families over the phone on our Intake queue
• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Review cost share amounts when scheduling
• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Requirements:

• 1 – 2 years' customer service or related experience
• 1 – 2 years' experience with computer software
• Exceptional communication including phone etiquette and human relations skills
• Ability to work with people from diverse backgrounds
• Proactive mindset with the ability to absorb new information in a timely manner
• Professional demeanor in both written and spoken communication with families, providers, and coworkers
• Ability to problem-solve and prioritize daily tasks to manage individual workload