Storage Operations Engineer (CTERA Portal)

Raas Infotek is seeking a Storage Operations Engineer with expertise in CTERA Portal administration. The role involves managing and supporting the CTERA PORTAL infrastructure, ensuring service delivery, and providing technical support to users.

Responsibilities:

• Administration & implementation knowledge of CTERA PORTAL, Apache Tomcat appliances, and Postgres database with replication processes
• Demonstrated experience in installing, configuring, and managing CTERA PORTAL infrastructure, Windows workstations, VMware appliances, and LINUX/CENTOS operating systems
• Experience in CTERA PORTAL, LINUX OS, and Windows OS upgrades
• Monitoring of CTERA PORTAL infrastructure and coordination with vendor for resolution
• Experience with Problem diagnosis and Solution
• Expert skills in Availability, Reporting and Capacity Management
• Experience in managing SLA/service delivery metrics
• Practical knowledge of WINDOWS OS workstation components
• Display multi-tasking expertise and patience to troubleshoot critical issues under pressure
• Experience with disaster recovery technologies and data replication
• Play an active role in Enterprise Service Management including alerts, incidents, service requests, and change management requests related to storage
• Identify opportunities for automation and implement using scripts and other automation tools
• Provide Tier 2/3 support to large customer base (agents) who use CTERA PORTAL for daily file storage
• Knowledge about using ticketing system for daily operations – Servicenow
• Knowledge on ITIL processes
• Excellent communication skills, both verbal and written
• Willing to work on 24x7 support

Requirements:

• Administration & implementation knowledge of CTERA PORTAL, Apache Tomcat appliances, and Postgres database with replication processes
• Demonstrated experience in installing, configuring, and managing CTERA PORTAL infrastructure, Windows workstations, VMware appliances, and LINUX/CENTOS operating systems
• Experience in CTERA PORTAL, LINUX OS, and Windows OS upgrades
• Monitoring of CTERA PORTAL infrastructure and coordination with vendor for resolution
• Experience with Problem diagnosis and Solution
• Expert skills in Availability, Reporting and Capacity Management
• Experience in managing SLA/service delivery metrics
• Practical knowledge of WINDOWS OS workstation components
• Display multi-tasking expertise and patience to troubleshoot critical issues under pressure
• Experience with disaster recovery technologies and data replication
• Play an active role in Enterprise Service Management including alerts, incidents, service requests, and change management requests related to storage
• Identify opportunities for automation and implement using scripts and other automation tools
• Provide Tier 2/3 support to large customer base (agents) who use CTERA PORTAL for daily file storage
• Knowledge about using ticketing system for daily operations – Servicenow
• Knowledge on ITIL processes
• Excellent communication skills, both verbal and written
• Willing to work on 24x7 support