Sr. Business Operations Analyst - Post Sales

Samsara is a pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for improved operations. The Business Operations Analyst will play a critical role in scaling the post-sales organization by optimizing performance through data analysis and process design.

Responsibilities:

• Own analytics and trend reporting for an assigned segment or workstream within renewals and customer success (for example, the long-tail/at-scale customer base), serving as the go-to analyst for leadership and frontline managers on that area
• Extract and reconcile data across Salesforce, financial systems, and customer success platforms, resolving discrepancies and transforming complex datasets into reliable, decision-ready analysis
• Design post-sales processes and drive adherence across the renewals and CS teams — monitoring compliance, flagging drift, and partnering with team leads to close gaps
• Build and maintain reporting on utilization, product adoption, and expansion for the existing customer base to inform retention and growth strategy
• Partner with Sales Strategy, Business Operations, Finance, and Customer Success leadership to translate data into recommendations that improve renewal rates, reduce churn, and grow revenue retention
• Support quarterly/annual reporting on post-sales performance — bookings, pipeline health, and key trends — for business reviews and leadership presentations
• Maintain a working understanding of renewals and CS operating models to identify risk, inconsistency, and improvement opportunities across the post-sales org

Requirements:

• 2+ years in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role
• Comfort working with large datasets to build models, run analyses, and surface trends
• Familiarity with Salesforce, Tableau, or a similar sales/CS tech stack
• Strong written and verbal communication, including comfort influencing stakeholders without direct authority
• Proactive, adaptable, comfortable operating with ambiguity in a fast-paced environment
• Post-sales experience (renewals or customer success) a plus, not required
• Experience designing or driving adoption of operational processes a plus