Senior Manager, Site Reliability Engineering

Claritas Rx is a company focused on improving the patient experience in the specialty biopharmaceutical market. They are seeking a Senior Manager of Site Reliability Engineering to lead the SRE and DevOps function, ensuring the reliability and operational excellence of their AWS-hosted SaaS platform.

Responsibilities:

• Own the reliability, availability, performance, and scalability of Claritas Rx's AWS-hosted SaaS platform, with accountability for SLA/SLO commitments made to customers
• Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across all production services; use error budgets to drive engineering prioritization conversations
• Lead incident response and on-call operations: triage, coordinate resolution, communicate to stakeholders, and conduct thorough post-incident reviews with actionable corrective actions
• Drive a proactive reliability culture — identifying risks before they become incidents through load testing, chaos engineering, and systematic failure mode analysis
• Architect, build, and maintain AWS cloud-native infrastructure using infrastructure-as-code (AWS CDK, Terraform, or equivalent), ensuring environments are reproducible, auditable, and secure
• Oversee and continuously improve CI/CD pipelines (GitHub Actions) to enable rapid, safe, and consistent delivery of application and infrastructure changes across environments
• Manage and optimize core AWS services including ECS, EC2, Aurora RDS, DynamoDB, Lambda, S3, SQS, EventBridge, Cognito, Secrets Manager, and CloudFront
• Ensure robust observability across the stack — centralizing logs, metrics, traces, and alerts using CloudWatch, Sentry, and related tooling — so the team can detect and respond to issues quickly
• Manage platform capacity planning, cost optimization, and cloud spend governance
• Ensure all infrastructure design and operational practices meet HIPAA, SOC 2, and HITRUST requirements, given the PHI our platform processes
• Partner with the Security function on vulnerability management, infrastructure hardening, secrets management, and access control
• Maintain and regularly test disaster recovery (DR) and business continuity plans, including defined RTO/RPO targets for all production systems
• Support audit readiness and evidence collection for compliance certifications
• Lead, mentor, and grow a blended team of full-time SREs/DevOps engineers and offshore contractors, fostering a culture of ownership, continuous improvement, and operational excellence
• Manage distributed team dynamics effectively — establishing clear communication rhythms, documentation standards, and handoff protocols to ensure offshore resources are productive and well-integrated
• Conduct regular 1:1s, set clear goals and development plans for direct reports, and advocate for your team's growth and recognition
• Build and maintain a healthy on-call rotation with appropriate tooling, runbooks, and escalation paths to protect team sustainability
• Collaborate with Software Engineering teams to embed reliability practices into the SDLC — including production readiness reviews, deployment standards, and shared observability tooling
• Work with Product Management and Engineering leadership to balance feature delivery velocity against operational risk and technical debt
• Contribute to architecture decisions across the platform, providing an operational and reliability perspective on new services and major technical changes
• Champion automation-first thinking: eliminate toil through tooling, scripting, and process improvement wherever possible

Requirements:

• 7+ years of experience in SRE, DevOps, or infrastructure engineering, with at least 3 years in a people management or team lead capacity
• Deep, hands-on AWS expertise — you understand how to architect, operate, and optimize cloud-native workloads at the service level, not just at a conceptual level
• Strong infrastructure-as-code skills (AWS CDK, Terraform, or equivalent); you treat infrastructure like software
• Demonstrated experience owning SLOs, incident management, and on-call operations in a commercial SaaS environment
• Experience managing CI/CD pipelines and developer productivity tooling, with a strong understanding of deployment safety (canary releases, feature flags, rollback strategies)
• Solid working knowledge of security and compliance requirements relevant to regulated data environments (HIPAA, SOC 2, HITRUST)
• Proven ability to lead and develop a team, including working effectively with offshore or distributed contractors across time zones
• Strong written and verbal communication skills — you can explain infrastructure risk and trade-offs clearly to both technical and non-technical audiences
• Comfort operating in a fast-paced, high-growth startup environment where priorities evolve and initiative is expected
• Role is primarily remote with occasional travel requirements
• Experience in a healthcare technology or digital health environment with direct exposure to HIPAA-regulated PHI
• Familiarity with the application stack in use at Claritas Rx (TypeScript, NestJS, PostgreSQL, React)
• Experience with chaos engineering practices and tools
• Experience leveraging AI tools (including Claude) to improve operational workflows, accelerate runbook development, or automate incident triage
• B.S. in Computer Science, Engineering, or a related discipline, or equivalent practical experience