Customer Success Manager, Customer Delivery & Success

Inovalon is a technology company focused on transforming the healthcare ecosystem through data-driven solutions. They are seeking a Customer Success Manager to serve as a trusted partner to customers, ensuring they maximize value from Inovalon's solutions through strong relationship management and proactive support.

Responsibilities:

• Serve as the primary point of contact for assigned customer accounts
• Develop strong relationships with customer stakeholders across business and technical functions
• Understand customer goals and help align our solutions to their evolving needs
• Lead regular customer meetings, business reviews, and strategic discussions
• Monitor customer health and engagement
• Identify risks and opportunities to improve customer experience
• Support customers throughout their lifecycle, from onboarding through ongoing utilization
• Partner with customers to ensure they achieve value from their investment
• Collaborate with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives
• Communicate timelines, milestones, and changes effectively
• Proactively identify and address risks that may impact customer outcomes
• Ensure customers remain informed and supported throughout delivery processes
• Coordinate resolution efforts for customer concerns and operational issues
• Serve as a customer advocate within the organization
• Drive clear communication and accountability during issue resolution activities

Requirements:

• 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role
• Experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets
• Demonstrated ability to manage customer relationships and coordinate cross-functional initiatives
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience supporting enterprise customers
• Familiarity with healthcare data delivery workflows and data operations processes
• Experience working with technical teams and translating complex topics for customers
• Knowledge of SQL, APIs, Snowflake, AWS, or business intelligence tools such as Power BI or Tableau