Technical Customer Success Manager

Honeycomb.io is a leading company in the observability space, working with notable clients across various industries. The Technical Customer Success Manager will be responsible for managing post-sales relationships, driving customer value, and ensuring successful adoption of Honeycomb's offerings.

Responsibilities:

• Own the post-sales relationship for a portfolio of accounts
• Drive value & outcomes with technical sponsors and champions
• Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement
• Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
• Represent the customer in internal meetings with Engineering and Product Management
• Partner with the rest of our team in East to grow our brand and business in the region
• Keep up to date on Honeycomb technologies and product offerings

Requirements:

• At least 3+ years of overall work experience in the SaaS or Enterprise software industry - preferably in the Developer Tools space
• Previous Customer Success, Technical Account Management, Sales or Customer Services experience
• Strong organizational skills and ability to handle many simultaneous conversations in email and chats
• Deep process orientation and willingness to test, establish and document new processes in a startup environment
• Love of data analytics systems along with the desire and curiosity to explore and discover new information within them
• Working knowledge of the Enterprise software subscription lifecycle and associated processes
• Excellent written and verbal technical communication skills
• Use and familiarity with AI tooling (Claude, etc.) to accelerate day-to-day work
• Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics)
• Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors)