Customer Service Representative- Remote

DriveTime is a family of brands that includes SilverRock, providing quality warranty and ancillary products. The Customer Service Representative is responsible for managing inbound and outbound calls, educating customers about their warranties, and ensuring a high level of customer satisfaction.

Responsibilities:

• In short, the SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty
• We explore ways to anticipate customer needs by evolving our self-service options while staying true to our goal of providing world-class customer service
• Your goal is not only to find the problem but more importantly, find the solution

Requirements:

• High School diploma required
• 3+ years of experience working in a customer service role with conflict resolution
• Must be located in AZ, FL, GA, NC, TN, TX, UT or NV
• Excellent verbal and written communication skills
• Agile in a fast-paced environment
• Plays well with others
• Works well in a time crunch
• Fantastic problem solver
• Positive emotional resilience
• Passionate and goal-oriented
• Associate or Bachelor's degree
• Experience in the automotive industry
• Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing