About this role
QVC Group is a Fortune 500 company with six leading retail brands, including Cornerstone brands that deliver inspirations to enhance customers' lives. The Customer Service Specialist role involves supporting multiple brands by answering inbound customer calls, problem-solving, and promoting products while maintaining a high call volume.
Responsibilities:
- Busy day handling our high volume of inbound customer inquiries
- Actively participate in our required upselling program by consistently identifying customer needs and making compelling offers recommending relevant products during every interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls include confirming refunds, taking payments, placing orders, and analyzing account data
- Opportunity for advancement and upward mobility across the QVC Group family of brands
- Report to an assigned Customer Service Supervisor
Requirements:
- Provide a distraction free work from home environment
- 12+ months of service experience
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens
- Follow our computer system requirements, including provide your own Microsoft PC
- Troubleshoot own technical problems (in partnership with IT when needed)