About this role
QVC Group is a Fortune 500 company with six leading retail brands, including HSN. The Customer Service Specialist supports HSN by answering inbound customer calls, problem-solving, and promoting products while managing a high call volume.
Responsibilities:
- Handle a busy day handling a high volume of our inbound customer inquiries
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
- Report to an assigned Customer Service Supervisor
- Work a set full-time schedule, work schedules are not Monday - Friday
- Set work schedule will include weekend requirement
Requirements:
- 12 months or more of customer service experience
- Provide a distraction free work from home environment
- Learn and work in a virtual environment
- Communicate with a variety of styles
- Navigate multiple systems and screens
- Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements
- Troubleshoot own technical problems (partner with IT when needed)
- Available to work weekends, holidays, and additional hours