Business Development Representative

ECI Software Solutions is seeking a motivated, organized, and customer-focused Business Development Representative (BDR) to join our Inside Sales team. This hybrid role combines inbound lead follow-up with outbound prospecting to drive pipeline growth and requires strong communication skills and effective time management.

Responsibilities:

• Respond to and qualify inbound leads in a timely and professional manner
• Proactively prospect and generate new opportunities through outbound calling, email, and LinkedIn outreach
• Conduct discovery conversations to understand prospect needs, challenges, and fit
• Deliver clear and compelling messaging that communicates value early in the conversation
• Handle objections confidently and guide prospects toward next steps
• Prioritize and manage a high volume of inbound and outbound activities effectively
• Research target accounts and identify key decision-makers
• Schedule qualified meetings for Account Executives and ensure smooth handoff
• Maintain accurate and up-to-date activity tracking in Salesforce (CRM)
• Meet or exceed targets for response time, meetings set, and pipeline generated

Requirements:

• 1+ years of experience in sales, business development, or a customer-facing role
• Experience or strong interest in cold calling and outbound prospecting
• Ability to balance inbound responsiveness with outbound pipeline generation
• Strong discovery and qualification skills
• Excellent communication skills—both verbal and written
• Effective time management and prioritization in a fast-paced environment
• Confidence in handling objections and navigating conversations
• Coachability and a willingness to learn and improve
• Results-driven mindset with a focus on achieving targets
• Familiarity with CRM systems (e.g., Salesforce) preferred
• Experience with sales engagement tools (e.g., Outreach, Salesloft) is a plus
• Bachelor's degree preferred but not required