Lead Product Designer - Benefits Servicing

Humana is a leading U.S. healthcare company committed to helping people achieve lifelong well-being. As a Lead Product Designer – Benefits Servicing, you will shape the medical benefits experience across Humana’s digital ecosystem, creating seamless experiences that simplify complex benefits information and improve member engagement.

Responsibilities:

• Define and lead the end-to-end design strategy for Humana’s medical benefits experience, ensuring a human-centered approach that aligns with business goals
• Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical benefit-related member jobs to be done
• Champion user research and data-driven insights to inform design decisions and measure impact
• Advocate for accessibility, inclusivity, and best practices in design across all medical benefits touchpoints
• Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey
• Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value
• Foster a culture of collaboration, experimentation, and continuous improvement with the design team

Requirements:

• Bachelor's or advanced degree in Human-Computer Interaction, or related fields, or equivalent experience
• 7+ years of experience in product design, with a portfolio showcasing impactful digital product outcomes
• 3+ years of experience coaching, mentoring, and developing designers
• Proven experience designing complex, end-to-end user journeys, preferably within healthcare, insurance, or similarly complex industries
• Deep expertise in user-centered design, interaction design, visual design, and service design
• Proficiency with modern design and prototyping tools, including Figma
• Strong understanding of user research methods and the ability to translate insights into effective design solutions
• Excellent communication, storytelling, presentation, and stakeholder management skills
• Ability to balance strategic thinking with hands-on design execution and team leadership
• Strong business acumen, with demonstrated success connecting design solutions to measurable outcomes such as increased retention, improved customer satisfaction, or reduced operational costs
• Expertise designing products and services in healthcare, medical benefits, insurance, or other regulated industries
• Expertise in accessibility and inclusive design, particularly for older adults and diverse member populations
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Experience contributing to the development of design systems, pattern libraries, and scalable design standards