Account Manager - Salt Lake City, UT

Precision Diagnostics is a fast-growing clinical laboratory based in San Diego, California, specializing in drug testing to assist physicians in monitoring patients. The Account Manager plays a critical role in ensuring operational excellence by preventing defects in the ADS system and optimizing workflow efficiencies to enhance provider experience and patient satisfaction.

Responsibilities:

• Identify and address potential pre-analytical and post-analytical defects that may impact claim processing, ensuring accuracy from order entry through final reporting
• Work closely with customers to prevent pre-analytical and post-analytical defects
• Implement processes that enhance claim approval rates and reduce denials
• Increase time-to-payment and improve claim acceptance rates by developing a deep understanding of customer workflows and payer requirements
• Partner with providers to ensure all required documentation is accurate and complete, mitigating potential delays or denials
• Actively monitor claim status, troubleshoot issues, and implement corrective actions to maximize reimbursement
• Educate healthcare providers on payers' evolving documentation and testing requirements to enhance compliance and minimize rework
• Provide hands-on training and ongoing support to optimize provider adherence to best practices
• Act as a trusted advisor to ensure providers understand the impact of proper order entry on revenue cycle efficiency
• Work cross-functionally with internal teams, including compliance, and healthcare operations, to continuously improve processes that impact claim outcomes
• Leverage data-driven insights to recommend workflow enhancements and best practices that improve efficiency and revenue retention
• Provide feedback to leadership on emerging trends and potential barriers to success, driving strategic improvements

Requirements:

• Bachelor's degree required; in lieu of a degree, a minimum of three (3) years of relevant prior sales experience may be substituted
• Strong customer service skills required
• You will be required to travel within your territory by car; therefore, you must hold a current driver's license and carry auto insurance covering your vehicle
• Excellent communication and relationship-building skills to effectively engage with healthcare providers and internal stakeholders
• Detail-oriented with strong problem-solving skills to proactively address claim-related issues
• Understanding the full cycle sales process is key
• Must be able to successfully manage and service multiple accounts
• Excellent problem-solving, time management, and work prioritization skills
• Requires proficient negotiation skills and tactics, both written and verbal
• Self-starter with experience handling a high work volume
• Ability to establish and maintain positive relationships with internal and external customers and be a team player
• 1-3 years of sales experience in the toxicology, pharmaceutical, or healthcare industry preferred