Digital Product Manager

SquareTrade, a leader in protection plans and part of the Allstate family, is transforming the market with innovative service and a focus on customer satisfaction. The Digital Product Manager role focuses on accelerating the roadmap for partner integrations and onboarding to enable seamless connectivity and exceptional customer experiences across a global partner ecosystem. This role acts as a bridge between various stakeholders and drives product vision, roadmap, and solution design to maximize enterprise and customer value.

Responsibilities:

• Define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes
• Serve as a critical bridge between operations, customer experience, partner management, and technology
• Work closely with subject matter experts across the business to deeply understand integration challenges, validate assumptions through product discovery, and translate insights into actionable priorities
• Support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value
• Partner with engineering and global product teams to drive solution design and reimagine the end-to-end partner integration experience
• Define desired key results, enable teams to deliver best-in-class partner, customer, and customer service agent experiences, and directly influence overall business success through scalable, outcome-based delivery

Requirements:

• 4+ years of experience as a product manager within a technology development environment
• Experience driving measurable business or product outcomes and delivering through iterative, incremental approaches
• BA/BS Degree
• Candidate must be located in EST
• Experience with APIs, system integrations, or partner onboarding workflows
• Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
• Previous Scrum Master or Project Management experience