Principal Product Manager

Yendo is a company focused on empowering individuals to achieve better financial futures, utilizing AI to unlock vehicle equity for customers traditionally excluded from mainstream finance. The Principal Product Manager will lead the product development for internal AI and automation platforms, enhancing customer service and operational efficiency while driving product strategy across various functions.

Responsibilities:

• Own and evolve the product vision, strategy, and roadmap for Yendo's AI & ops automation, fraud, and engineering-productivity platforms, balancing big-picture bets with iterative, tactical delivery
• Use AI to automate operational workflows e2e, lowering cost-to-serve while improving CSAT for the ops teams who use your tools and the cardholders they serve
• Conduct quantitative and qualitative research with both ops users and cardholders, and define the KPIs that guide prioritization and measure impact
• Advocate for the user and bring product and customer insights into company-wide business decisions
• Communicate critical information clearly and foster a transparent, collaborative working environment

Requirements:

• 6+ years of experience in product management in high-growth tech environments
• Proven ability to lead small, cross-functional teams to deliver measurable results with a bias for action and comfort with ambiguity
• Strong analytical skills and a knack for turning insights into actionable strategies
• Exceptional communication skills and the ability to influence stakeholders across all levels of the organization
• A customer-first mindset with a passion for solving real-world problems
• AI Product Fluency with daily use of LLMs for analytics, writing, design and prototyping
• Domain experience in fintech, consumer apps or AI Automation
• Expertise in building internal tools for operations or engineering
• Technical background in software engineering