Salesforce and Business Systems Analyst

International Society of Automation (ISA) has spent eighty years helping the world's industries run better through automation. This full-time remote role for a Salesforce and Business Systems Analyst focuses on optimizing ISA’s business processes and systems to support organizational goals.

Responsibilities:

• Manage day-to-day Salesforce.com administration, including configuration, user support, data integrity, reporting, and system maintenance
• Gather and document business requirements from stakeholders, translating them into system solutions
• Coordinate with internal teams or vendors to implement enhancements
• Analyze existing processes, identify inefficiencies, and recommend improvements that align with best practices and ISA’s strategic objectives
• Create dashboards and reports
• Support integrations with other business applications
• Provide user training and documentation
• Help ensure systems support accurate data-driven decision-making

Requirements:

• 1–3 years of Salesforce administration experience required
• Strong communication skills and attention to detail
• Proficiency with Salesforce
• Strong working knowledge of the internet and content management systems
• Proficiency with Microsoft 365 tools, including Outlook, Word, Excel, and Teams
• Strategic mindset combined with a pragmatic, can-do approach
• Ability to manage relationships with team members from different functional areas and professional backgrounds
• Ability to pivot often and adapt quickly
• Strong time-management skills
• Demonstrated ability to meet deadlines, prioritize simultaneous requests, and manage laterally and upward
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills
• Ability to communicate effectively at all levels of the organization
• Ability to evaluate information from multiple sources, reconcile conflicts, and translate high-level needs into practical details
• Bachelor's degree preferred; equivalent experience may substitute for degree requirements
• Salesforce Administrator certification preferred
• Additional Salesforce certifications recommended
• Experience in associations or nonprofit organizations preferred
• Experience with Fonteva preferred