Senior Business Systems Analyst (Remote)

First American Financial Group, Inc. is dedicated to providing resources and services to policy-issuing agents. The Senior Business Systems Analyst will define business processes, translate requirements into solutions, and act as a liaison between users and technical staff.

Responsibilities:

• Define business processes and system alignment
• Translate business requirements into system definitions and solutions
• Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff)
• Resolve system problems to ensure customer processes run smoothly
• Document business processes, training procedures, standard operating procedures, project status, etc
• Implement system alignment with business processes
• Identifies business system requirements and related business/application solutions over a complete business process
• Develops new customizations with design, documentation, testing and training
• Conducts business process evaluations to gain technical knowledge of business requirements
• Writes and maintains system documentation
• Required to perform duties outside of normal work hours based on business needs
• Other duties as assigned

Requirements:

• BS Degree or equivalent work experience
• 4-7 years of directly related experience in title insurance, escrow or underwriting
• Excellent organizational and project management skills
• Considers the business implications of the application of technology to the current business environment
• Solid working knowledge of standard features and functions of multiple applications/modules to field, analyze and resolve customer issues/problems
• Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements
• Identifies problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for multiple applications within multiple functions
• Strong working knowledge of Data Analysis and/or relational databases
• Standard Microsoft Office skill set
• Strong working knowledge of system integrations and supporting technologies
• Preferred experience in training and education, content review and curation, or fraud mitigation
• CBAP (Certified Business Analysis Professional) certification preferred