Customer Service Coordinator

Best Lawyers is a prestigious legal awards network that recognizes outstanding professionals across various practice areas and jurisdictions. They are seeking a highly organized and detail-oriented Customer Service Coordinator to support research communications and ensure seamless collaboration between research and sales teams.

Responsibilities:

• Oversee one shared inbox for the research department’s mass emails
• Assist with questions from our sales department
• Perform customer service tasks (communicate directly with clients via phone and email, build relationships, assist with inquiries, and more)
• Verify information for accuracy using our standard procedures
• Learn proprietary systems to enter large amounts of data
• Review data for errors and check for inconsistencies
• Perform internet research
• Conduct (both incoming and outgoing) phone calls in a professional manner
• Work collaboratively with the Research Team on any assigned projects in order to meet project deadlines

Requirements:

• Exceptional communication skills—both written and verbal—with the ability to engage effectively across teams
• Strong organizational and multitasking abilities, with a commitment to accuracy and quality
• Customer service mindset and a collaborative approach to problem-solving
• Reliability, attention to detail, and professionalism in all interactions
• Very proficient with entry level work
• Competent and effective with assigned data review and research projects
• Capable of autonomous decision making and self-reliance while still taking clear directives, including working with other departments and company leaders
• Excellent interpersonal skills
• Strong, professional oral and written communication skills; must be able to communicate effectively with clients by making and receiving calls
• Excellent organizational skills and attention to detail
• Tech-savvy
• 1-3 years of previous work experience
• Bachelor's Degree in Political Science, Economics, Communications, International Business, Languages, Liberal Arts, or another related field. Minimum GPA: 3.0
• Interest in research, data analysis, and the legal industry (experience in the field is preferred but not required)
• Some knowledge of the legal industry