Customer Service Representitive

Promenade Group is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. They are seeking a Customer Service Representative to be the first point of contact for customers and floral partners, providing support and solutions to inquiries.

Responsibilities:

• Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email
• Listen to customer inquiries, diagnose issues, and provide helpful solutions
• Accurately identify and escalate complex technical issues to our engineering team
• Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns
• Identify trends and suggest improvements to enhance our support processes and overall user experience
• Help customers and partners maximize their use of BloomNation's platform to grow their businesses

Requirements:

• A natural knack for connecting with people
• Passion for small businesses
• Tech-savviness
• Exceptional communication skills
• Grace under pressure
• Customer service experience
• Experience with Salesforce or similar platforms
• Bilingual: Spanish speaking